Member Services Representative


Rate of Pay: Wages start at $16.00 / hour
 
Location: Henry Crown Sports Pavilion
 
Contact: Emily Guynn (recreation@northwestern.edu)
 
Status: Currently Hiring
 
APPLY HERE
 

Job Description

The Member Service Representative (MSR) is responsible for the daily operations of the Front Desk, Membership Office, and Wellness Suite at Henry Crown Sports Pavilion (HCSP). MSRs serve as the first point of contact for patrons and play a key role in creating a welcoming, efficient, and safe environment. They are expected to be knowledgeable about Northwestern Recreation policies and services, while consistently demonstrating professionalism, reliability, and the highest standard of customer service. In addition, MSRs process daily transactions and memberships, ensuring accuracy and efficiency in all patron interactions.
 

Duties and Responsibilities

  • Deliver outstanding customer service by greeting and assisting patrons entering and exiting the facility.
  • Maintain a safe environment by controlling facility access and verifying member or guest status.
  • Accurately process daily transactions, including membership sales, program registrations, daily passes, locker rentals, massage packages, and personal training sessions through Fusion software.
  • Schedule and coordinate massage therapy appointments, ensuring clear communication between patrons and massage therapists.
  • Enforce all Recreation policies and procedures consistently and respectfully.
  • Perform opening, mid-day, and closing duties as assigned.
  • Report maintenance issues or hazards immediately to immediate supervisor.
  • Respond appropriately to emergencies by applying knowledge of the Emergency Action Plan (EAP).
  • Collaborate with team members to provide seamless service and support.
  • Attend and actively participate in staff meetings and ongoing training sessions.
  • Perform other work as assigned.


Qualifications

  • Strong interpersonal and communication skills, both verbal and written.
  • Flexible and dependable with strong attention to detail.
  • Demonstrated problem solving, logic, and reasoning abilities.
  • Customer service oriented.
  • Ability to multi-task and meet deadlines.
  • Capable of working independently and as part of a team.
  • Timely, organized, and professional in all responsibilities.
  • Ability to maintain confidential information


Additional Information

  • Additional training provided